Privacy Policy

Cascade Cleaning & Maintenance Limited (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (“Site”).

If you have any questions about this Privacy Policy, please contact us using the details provided at the end of this document.

Information We Collect

We collect and process the following types of information:

1. Information You Provide to Us

  • Contact Form Submissions: When you fill out the contact form on our website, we collect your name, email address, phone number, and any additional information you provide in your message.

2. Automatically Collected Information

  • Analytics Data: We use Google Tag Manager and Google Analytics to collect anonymised data about your visit to our Site. This may include your IP address, browser type, pages visited, time spent on the Site, and other diagnostic data.

How We Use Your Information

We use the information we collect for the following purposes:

  1. To respond to inquiries submitted through our contact form.
  2. To improve the functionality and user experience of our website.
  3. To analyse website performance and usage using anonymised data.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following:

  1. Service Providers: For website analytics, we use Google Tag Manager, which processes anonymised data on our behalf.
  2. Legal Obligations: We may disclose your information if required to do so by law.

Data Retention

We retain personal information provided via the contact form for as long as necessary to respond to your inquiry and for record-keeping purposes. Anonymised analytics data is retained as per Google’s data retention policies.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enhance user experience.
  • Collect anonymised analytics data via Google Tag.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may impact the functionality of our Site.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

  1. Access: Request a copy of the personal data we hold about you.
  2. Rectification: Request corrections to inaccurate or incomplete data.
  3. Erasure: Request the deletion of your personal data where applicable.
  4. Objection: Object to the processing of your data for specific purposes.
  5. Data Portability: Request a copy of your personal data in a commonly used format.

To exercise any of these rights, please contact us using the details provided below.

Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing any personal information.

Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

Cascade Cleaning & Maintenance Limited
Email: info@cascadecleaning.co.uk